TERMS OF SALES

1. Definition and application

These general conditions of sale (hereinafter the “General Conditions of Sale”) can be consulted on the website www.hanninparis.com (hereinafter: the “ Website ”).

The natural person company HANNIN PARIS whose commercial name is HANNIN PARIS (hereinafter: “ HANNIN PARIS ” and “ We ”)

For the purposes of these General Conditions of Sale, the following definitions have the following meanings:

1. “ Customer ”: Any natural person (B2C) or professional (B2B) who enters into a contractual relationship with HANNIN PARIS, regardless of the nature of the contractual relationship, including, but not limited to, Consumers. Hereinafter also referred to as “You”.

2. “ Products ”: All goods which are the subject of one or more Sales Contracts.

3. “ Sales contract ”: Any contract under which HANNIN PARIS undertakes to transfer ownership of the Products to the Customer and where the Customer in turn undertakes to pay the price of the Products.

The General Conditions of Sale apply to all current and future sales of Products and services by HANNIN PARIS to the Customer. By using the Website, the Customer accepts the General Conditions of Sale, as well as all other rights and obligations mentioned on the Website.

These General Conditions of Sale are fully applicable, unless expressly waived. An express waiver is only valid to the extent that it results from a mutual agreement expressly provided for in writing. These express exemptions are intended to replace or supplement the clauses to which they relate. The other provisions of these General Conditions of Sale remain fully applicable in all cases.

HANNIN PARIS reserves the right to modify and/or supplement its General Conditions of Sale at any time for future orders. We advise you to read and consult our General Conditions of Sale regularly. Any future changes will have no effect on current orders and resulting contracts, unless otherwise provided by law.

2. Registration

To be able to use the services and features made available to you on the Website, you must first register. When you register, you are required to provide certain information about yourself. This information must be true, accurate, up-to-date and complete. We reserve the right to change registration requirements at any time. If there is a change in your personal information, we ask that you inform us immediately by email.

The password entered for your account must be personal and remain confidential. Please immediately inform HANNIN PARIS of any unauthorized use of the account or any other violation of security rules.

3. Eligibility to purchase

Before making purchases on the Website, you must provide a certain amount of personal data. In particular, Customers must provide their real name, telephone number, email address and other requested information, as indicated on the Website. Additionally, at the time of ordering, you are asked to provide payment details. You represent and warrant that the payment information provided is both valid and correct, and you confirm that you are the corresponding person for the information provided.

The Website is available only to people who meet the eligibility conditions set by HANNIN PARIS . As a Customer, you must have a valid credit or debit card issued by a bank accepted by HANNIN PARIS . The Customer who places an order on the site authorizes HANNIN PARIS to debit his credit or debit card up to the amount of the total purchase price of the products purchased on the Website.

By placing an order on the Website, you expressly authorize us to carry out credit checks and, where applicable, if HANNIN PARIS deems it necessary, to transmit or obtain information at any time (including any updated information ) about you or third parties, including, without limitation, your credit/debit card number or credit reports about you (including your spouse's credit reports if you have entered into a community marriage of goods), to confirm your identity, and validate your credit/debit card, obtain initial credit/debit card authorization and authorize individual purchase transactions.

Furthermore, you agree that the personal information you provide to us may be used for the purpose of carrying out the required anti-fraud checks. You authorize us to transmit your personal information to a credit or fraud prevention entity, which may store this information in its database.

4. Our online offer

HANNIN PARIS offers natural beauty and cosmetic care products.

HANNIN PARIS is in no way responsible in the event of a skin problem, allergy or other related to the products. If there is a problem with a product, you can contact HANNIN PARIS to inform them.

Our online offer is presented with the greatest care. HANNIN PARIS provides information on the characteristics of the Products, including technical descriptions and photographs illustrating the Products. We provide this information within the limits permitted by technical resources. The images displayed on our Website are an approximate representation of the substantial characteristics of our Products.

We make our best efforts to ensure that the colors of our Products, as displayed on our Website, correspond to reality. However, we cannot guarantee that your screen's display will perfectly match the colors of our items, as computer monitors may vary.

HANNIN PARIS offers for sale Products which are in stock and which are available to be shipped from our distribution center. However, we reserve the right to apply specific conditions to a particular offer, such as a limited validity period. In such a case, the offer is only valid while stocks last. Such specific conditions are only applicable if they have been communicated explicitly and prior to the order.

5. Acceptance of your order

Once your order has been placed, you will receive an acknowledgment of receipt by email with the details of your order. This email does not constitute acceptance of your order, but simply confirms that we have received your order.

All orders must be accepted and available. Items in your shopping cart are not reserved and may be purchased by other Customers.

Except in the event that you cancel your order, acceptance of your order and the conclusion of the contract between you and HANNIN PARIS will be effective from the moment we send you an e-mail confirming that the goods have been dispatched.

The parties expressly acknowledge that electronic forms of communications constitute a valid agreement. Within the limits authorized by law, HANNIN PARIS may use all electronic documents in its possession to prove the existence of the Sales Contract. A simple, qualified digital or electronic signature is not required as proof.

HANNIN PARIS reserves the right to refuse your order in the event that, for example, we are unable to obtain payment authorization, shipping restrictions apply to a particular item, the item ordered is in out of stock or does not pass our quality control and is withdrawn from sale, or that you do not meet the eligibility criteria set out in article 3 of these General Conditions of Sale.

HANNIN PARIS reserves the right to limit multiple quantities of a Product to be shipped to a Customer or to a postal address. Each Customer undertakes not to purchase the Products offered on the Website for the sole purpose of reselling them.

HANNIN PARIS also reserves the right to refuse the processing of a transaction or the provision of services to a Customer, at any time and at its sole discretion. We will not be liable to you or any third party for any removal of merchandise from the Website or sale of merchandise, or for any deletion, filtering, or modification of any material or content on the Website, or for refusing to process a transaction or monitoring or suspending any transaction after processing has begun.

6. Price

The prices of the Products presented on the Website are indicated in Euro and include VAT and other taxes. We reserve the right to change our prices at any time. However, we undertake to always apply the prices indicated on our Website at the time of your order. Price changes due to changes in VAT rates will be the responsibility of the Customer.

The price of each Product does not include delivery costs and other additional costs.

HANNIN PARIS will communicate these additional costs during the last step of the online ordering process. The price indicated in the order confirmation is the final price to be paid. Discount coupons and gift certificates cannot be combined with other offers, promotions or discounts displayed on the Website.

Any obvious error in the price, such as an obvious inaccuracy, can always be corrected by HANNIN PARIS after the conclusion of the sales contract.

The Customer must communicate in writing any complaint regarding the price or payment within seven (7) calendar days after receiving confirmation of the order. Filing a complaint does not suspend payments due.

If your credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the exchange rate applicable on the day your credit/debit card company processed the transaction.

7. Payment

For online orders, we accept payments by Bancontact, Visa, MasterCard, Maestro, Paypal, as well as any other payment methods clearly indicated on the Website. HANNIN PARIS may extend the payment methods accepted at any time.

Payment is only debited from your account when your order is shipped by HANNIN PARIS . By using a credit or debit card, you confirm that you are the holder of that card or that you have been authorized to use that credit or debit card by its holder. All credit or debit card holders are subject to validation and authorization procedures by the card issuer. If the issuer of your payment card refuses to authorize the execution of the payment to HANNIN PARIS , we cannot be held responsible for the delay or non-delivery of the items.

We take all reasonable steps to ensure the security of online transactions.

In addition, we take all reasonable precautions, to the extent within our control, to keep your order and payment details secure. However, in the absence of negligence on our part, we will not be liable for any loss you may suffer if an unauthorized third party accesses the data you provide during your use of the Website or when you place an order on the Website.

8. Insurance and delivery

HANNIN PARIS bears the risk of transfer of the Products until their delivery to the address indicated. Delivery of the products constitutes the moment when the risk of damage and/or loss is transferred to the Customer.

Please note that we do our best to ship all orders as quickly as possible and no later than five (5) days from the order. Estimated delivery times are given for information purposes only and begin to run from the date of the order. HANNIN PARIS cannot be held responsible for delivery delays caused by procedures imposed by the customs service of the country of destination.

For delivery, HANNIN PARIS uses external parties and reliable carriers. The use of external parties may impact delivery. Following an undelivered order, an investigation is immediately opened with the carrier. This usually lasts several days, during which no refund or other shipment to the Customer will be made.

HANNIN PARIS declines all responsibility if the Product is damaged during transport or if the Product is delivered with a delay caused by the carriers.

It is the Customer's responsibility to allow delivery to the address indicated, in the presence of the Customer or a third party designated by the Customer. There is reason to speak of delivery from the moment the Customer or a third party designated by the Customer takes physical possession of the Products ordered. If delivery fails due to a failure by the Customer or the third party designated by the Customer, the cost of the new delivery attempt will be entirely borne by the Customer.

9. Right to retract

1. General

The Customer has a right of withdrawal, in accordance with the Code of Economic Law. The right of withdrawal gives the Customer the possibility of terminating the Sales Contract within fourteen (14) days following delivery if he is not satisfied with the Product. No obligation to provide reasons or penalties are required. HANNIN PARIS nevertheless invites you to provide your comments in order to improve its services.

HANNIN PARIS does not reimburse shipping costs in the event of return of the Product.

The withdrawal notification must be sent by e-mail.

2. Exceptions to the right of withdrawal

The Customer is not authorized to exercise his right of withdrawal if the supply of goods which are manufactured are made according to the Customer's specifications or if they are clearly personalized (Article 53 of the Code of Economic Law). The Customer accepts this by placing an order.

3. How to return a Product following exercising your right of withdrawal?

The Customer who wishes to exercise his right of withdrawal must return the Products delivered to the head office of HANNIN PARIS. Products must be returned from the original destination country.

All Products must be returned to us unused, in their original condition, in their original packaging and with all HANNIN PARIS labels still attached. Items returned damaged or soiled cannot be returned and will be returned to the Customer and/or a refund will be refused.

The Customer is responsible for any depreciation of the Products resulting from their handling beyond what is necessary to establish the nature, characteristics and functioning of the Products. HANNIN PARIS is entitled to charge the Customer the costs of depreciation on a pro rata basis. This, however, only after HANNIN PARIS has reimbursed the initial purchase price to the Customer.

The Customer must return the Product by a secure means of transport to ensure that the Product arrives in good condition. We strongly recommend that you insure your shipment as you are responsible for the condition of the items and will be held responsible for any damage to the items until they arrive at our store. In the event of a dispute, we also recommend that you retain proof of postage.

10. Legal guarantee

1. General

Each Customer (B2C) benefits from a legal warranty period of two (2) years. The Customer may invoke the legal guarantee if the Products delivered do not correspond to the Product requested or ordered (non-conformity), to the extent that the Customer was not able to establish this non-conformity at the time of receipt of the Product.

• If the Product is defective within the first six months following delivery, it will be presumed that the defect existed since delivery. HANNIN PARIS can prove the opposite.

• If the Product defect is detected more than six months after delivery, the Customer must prove the non-conformity of the Product at the time of delivery.

The legal warranty is not applicable in the event of damage caused by normal wear and tear, accidental or intentional modifications made to the Product by the Customer, including improper and incorrect use.

Additional commercial guarantees are always possible in accordance with the general conditions and are always expressly communicated.

2. Complaint mechanism

The Customer is required to check the conformity of the Products at the time of delivery. If the Product is affected by a visible defect, and the recipient notices this defect, he is required to file a complaint.

The Customer will communicate these complaints to HANNIN PARIS in writing and explicitly, unambiguously and with reasons. This must be done within three (3) calendar days following delivery to the Customer or the third party designated by the Customer. It is the Client's duty to sufficiently motivate this communication. In the absence of a (sufficiently) justified complaint, the Customer is not authorized to return the Products.

3. How to return a product under the legal guarantee?

Each Customer is required to return the non-compliant Product to HANNIN PARIS within thirty (30) calendar days following the filing of the complaint for repair, replacement or reimbursement. Otherwise, the suspension of the legal warranty period will be considered void.

The products must be returned to HANNIN PARIS , at the Customer's expense, in their original condition, including their packaging, accessories and documentation, and always accompanied by the original invoice or valid proof of payment. Any failure to comply with this obligation will result in a proportional reduction in the reimbursement.

4. Repair or replacement

If the aforementioned conditions are met, the Customer is primarily entitled to free repair or replacement of the ordered products, if the situation permits. Please note that we will only replace the Product with the same item of the same size, depending on available inventory. If the Product cannot be repaired or if the same Product is not available, the Customer will receive a voucher with a value equal to the amount of the initial order. The Customer always has the right to refuse the voucher and demand a full refund.

HANNIN PARIS is only required to provide a refund if the repair or replacement no longer provides the same benefit to the Customer as the initial purchase. The Customer must communicate this reason in a clear and reasoned manner. Any compensation and reimbursement may in no case exceed the amount invoiced to the Customer.

If the Products were returned when the conditions were not met, HANNIN PARIS will return them to the Customer. The costs of this shipment will be borne by the Customer. HANNIN PARIS may store the returned Products on behalf and at the risk of the Customer, as long as the return costs have not been paid.

11. Intellectual property

The use of our Website and its content does not grant you any intellectual property rights over them, including over the HANNIN PARIS software and all HTML codes and other codes contained in the site. By “intellectual property right”, we mean copyright, design law, trademark law and all other intellectual property rights and other material rights on the content of the site. All content, including third party trademarks, designs and intellectual property rights cited or displayed on the Website are protected by national intellectual property and other laws and other international treaty provisions. You may use content expressly authorized by HANNIN PARIS and/or its third party licensors. Any reproduction or redistribution of the content listed above is prohibited and may result in civil and criminal penalties. Without any limitation of the foregoing, copying and use of the materials listed above to any other server, location or support for publication, reproduction or distribution is strictly prohibited. However, you are permitted to make one copy for viewing purposes of the content for your personal use.

In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including any images, sound, music, video, audio or text available on the Website. HANNIN PARIS tries to ensure that the information on the Website is accurate and complete. HANNIN PARIS cannot promise that the content will always be accurate and error-free. HANNIN PARIS also cannot promise that the functional aspects of the Website or the content are error-free, or that the content or the server that makes it available is free of viruses or other harmful elements. We always recommend that internet users make sure they have up-to-date antivirus software.

Personal opinions expressed by customers or any other third party with whom we are associated do not necessarily correspond to those of HANNIN PARIS and we bear no responsibility for these opinions expressed in the media or on our site.

HANNIN PARIS reserves the right to delete any threatening, violent or hateful comments or opinions.

12. Our relationship with you

Use of our Website does not create a joint venture, partnership, employment or agency relationship between you and HANNIN PARIS . Under no circumstances can the Client be considered a representative, agent or employee of HANNIN PARIS . Consequently, HANNIN PARIS is not responsible for any representation, action or omission on your part.

13. Force majeure and unforeseen circumstances

If HANNIN PARIS is prevented, in whole or in part, from respecting its obligations towards the Client due to an unforeseen circumstance beyond its control, it is a question of force majeure. In this case, HANNIN PARIS is authorized to suspend its obligations for the duration of the force majeure.

When a change in circumstances makes the execution of the sales contract (delivery of the products ordered) so excessively onerous that it would be unreasonable to stick to the initial conditions, HANNIN PARIS may modify the conditions by notifying the customer in advance. Customer.

14. Processing of your personal data

The personal data provided by the Customer are necessary for the processing and execution of orders, as well as invoicing and warranty contracts. If this information is missing, the order will inevitably be canceled.

The communication of false or erroneous personal data is considered a violation of these General Conditions of Sale.

HANNIN PARIS undertakes to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and the Belgian law of July 30, 2018.

15. Applicable Law and Jursdiction

These General Conditions of Sale, our other policies and procedures are governed by Belgian law and interpreted in accordance therewith.

All disputes relating to or arising from offers from HANNIN PARIS or agreements concluded with it are subject to the French-speaking courts and tribunals of the judicial district of Brussels. The parties will first attempt an amicable agreement.

Customers also have the possibility of submitting their dispute concerning the General Conditions of Sale to an independent dispute resolution body.

For further information on this extrajudicial dispute resolution, we invite you to consult the following site:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show .